Frequently Asked Questions
What is your free shipping policy?
We offer FREE shipping on all plastic orders to the lower-48 states over $99.
For plastic orders under $99 we charge:
$5.99 < 1lb
$7.99 1lb - 5lbs
$9.99 > 5lbs
Due to the low consolidation of our Tough Box with other items those have a separate FREE shipping threshold.
Additionally, FREE shipping for pre-orders of items are calculated separately as they will ship later.
Do you ship to P.O Boxes?
We prefer not to ship to P.O. boxes because it restricts many of our fastest and affordable delivery methods. In addition, certain orders are not eligible due to their size so we may have to request a different delivery address from time to time.
Do you ship to Hawaii, Alaska and U.S. Protectorates?
Yes we do! Due to the additional shipping costs to ship to these areas, we do not offer free shipping on these orders. Our shipping policy to these areas is as follows:
For non-case orders (i.e. loose packs and case packs) we charge:
$6.99 < 1lb
$9.99 1lb - 5lbs
$11.99 > 5lbs
For all case orders, we charge a flat $10 per case.
These charges are additive with each other.
Smaller orders will ship USPS Priority. Larger orders will ship USPS Parcel Select.
How fast do you ship my order?
During normal demand periods, we ship FAST the NEXT business day for orders placed Monday thru Thursday excluding holidays. Orders placed Friday thru Sunday will generally ship out Monday.
During holidays, sale events and new product launches our shipping time will depend on the backlog of orders and our available capacity and we will provide our best estimate on the site.
Do you accept returns and offer refunds?
Yes! We stand by our products and service 100% so if you are unhappy with your purchase for any reason, you may return it within 14 days of receipt for a full refund.
Do you offer bulk discounts or wholesale accounts?
Yes! Please reach out to email@example.com for bulk pricing or wholesale account information.
I'm a breaker, do you have an affiliate program?
Yes, we do! Please sign up here: https://www.cardshellz.com/pages/shellz-affiliate-program
Do you accept payments over the phone?
Yes! Please contact us at 724.473.5228 to place your order.